Where the People Aren’t Thermal 30oz Flask

Our usual dispatch time is around 5 weeks, but please allow up to 6 weeks as we are a small team and occasional delays may occur. Delivery takes an additional 2–5 working days.

If your order exceeds these timeframes, you may email enquiries@aliceandharry.co.uk with your full name, order number, and order date to follow up.

Need it sooner? Email us to check if any paid rush slots are available.

Customised Items

Custom orders (including custom sizes) are non-refundable and non-exchangeable unless we’ve made an error (e.g., wrong fabric or size). These items are exempt from change-of-mind returns under distance selling regulations. Please check our size guide and timescales before ordering.

Standard Stock & Pre-Made Items

Faulty items will be replaced at our cost—contact us within 14 days. For change-of-mind returns, postage costs are non-refundable, and return shipping is your responsibility. Replacements follow the usual turnaround time and depend on fabric availability. Items must be returned unwashed and unused within 14 days of your return request.