Alice + Harry
6 months Unlimited Standard UK Shipping!
6 months Unlimited Standard UK Shipping!
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Purchase this for 6 months worth of unlimited standard second class UK shipping!
Once ordered we will email you your own unique free shipping code which you can use at checkout on ANY of your orders for 6 months.
If you have any clothing in your basket when you purchase this product please don't panic - the website will charge you the standard postage costs but that will be refunded when we issue your code.
The code covers standard second class postage, not tracked. If you would like your order sending via tracked postage please select this at checkout and do not use your standard second class postage code.
We set each shipping code to combine with rep codes, so if you have a code you are welcome to use both at checkout. If you forget to use one of them, we are not able to refund retrospectively.
If a new discount code is created that doesn’t combine with your shipping code then use the discount code and email us for a shipping refund, on that occasion we can then refund shipping.
Please do not use discount codes when purchasing this item. Orders placed using a discount code will be cancelled.
IMPORTANT INFO
- Your shipping code should only be used with the address linked to your account. If used with multiple addresses then the code will be cancelled with no refund or warning. If you move addresses please let us know.
- If you have more than 1 order outstanding we may ship them together.
- If you have another code and email for a postage refund please allow us up to 5 working days to process your refund. Refunds will usually be done much quicker, however 5 days is maximum.
- The time taken to receive your money once we have issued a postage refund depends on your payment provider (e.g. paypal is usually immediate but some card issuers take 5-7 days). You will receive an email from us once your refund has been issued by us.
- Free postage code will apply to future orders only. Postage on orders placed before the purchase of unlimited postage cannot be refunded.
- This code cannot be redeemed on orders shipped outside the UK and is only applicable for standard postage
Materials
Materials
Shipping & Returns
Shipping & Returns
Shipping:-
Our usual dispatch time is around 5 weeks, but please allow up to 6 weeks as we are a small team and occasional delays may occur. Delivery takes an additional 2–5 working days.
If your order exceeds these timeframes, you may email enquiries@aliceandharry.co.uk with your full name, order number, and order date to follow up.
Need it sooner? Email us to check if any paid rush slots are available.
Return:-
Customised Items
Custom orders (including custom sizes) are non-refundable and non-exchangeable unless we’ve made an error (e.g., wrong fabric or size). These items are exempt from change-of-mind returns under distance selling regulations. Please check our size guide and timescales before ordering.
Standard Stock & Pre-Made Items
Faulty items will be replaced at our cost—contact us within 14 days. For change-of-mind returns, postage costs are non-refundable, and return shipping is your responsibility. Replacements follow the usual turnaround time and depend on fabric availability. Items must be returned unwashed and unused within 14 days of your return request.
To arrange a return, email enquiries@aliceandharry.co.uk with your name, order number, and order date.
Returns address:
Alice and Harry LTD, 2A Cross Hill, Hemsworth, WF9 4AS
Washing Guidelines
Wash all items at 30°C—do not tumble dry. Use a colour catcher to prevent colour runs. Items damaged due to incorrect washing cannot be returned.
Postage & Lost/Delayed Items
We recommend selecting Recorded Delivery at checkout for tracking. Standard delivery is sent 2nd class with proof of postage. If your item appears lost, contact us within 30 days of expected delivery. After this period, orders will not be replaced or refunded.
Royal Mail’s lost parcel timeframe must pass before we can resend. Replacements will match the original order—no changes to size, fabric, or address.
Discount Codes
Must be applied at checkout; cannot be added after purchase. Store credit codes expire in 6 months and do not include postage. Codes are single-use and cannot be split across multiple orders.
Care Instructions
Care Instructions
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Free Shipping
Our usual dispatch time is around 5 weeks, but please allow up to 6 weeks as we are a small team and occasional delays may occur. Delivery takes an additional 2–5 working days.
If your order exceeds these timeframes, you may email enquiries@aliceandharry.co.uk with your full name, order number, and order date to follow up.
Need it sooner? Email us to check if any paid rush slots are available. -
Hassle-Free Exchanges
Customised Items
Custom orders (including custom sizes) are non-refundable and non-exchangeable unless we’ve made an error (e.g., wrong fabric or size). These items are exempt from change-of-mind returns under distance selling regulations. Please check our size guide and timescales before ordering.
Standard Stock & Pre-Made ItemsFaulty items will be replaced at our cost—contact us within 14 days. For change-of-mind returns, postage costs are non-refundable, and return shipping is your responsibility. Replacements follow the usual turnaround time and depend on fabric availability. Items must be returned unwashed and unused within 14 days of your return request.